50% faster test automation enables DocMorris to deliver one-click health

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February 26, 2025

One of Europe’s largest online pharmacies is partnering with Sogeti to strengthen quality and compliance, through advanced test automation courtesy of Tricentis Tosca and qTest.

Operating throughout Germany, the Netherlands, Spain, France and Switzerland, DocMorris supplies prescription drugs, over-the-counter products and personal care products to more than 10 million customers. The company’s mission to deliver ‘health-in-one-click’ calls for high-quality service and strict compliance with pharmaceutical industry regulations. Quality is vital, and DocMorris has implemented advanced IT and business processes, including test automation and test management, to guarantee the stellar service that maintains a trustworthy brand image.

Sogeti’s impact at DocMorris:

Efficient test automation for fast delivery: DocMorris chose Sogeti’s test automation solution based on Tricentis Tosca and qTest, which tests the complex validation processes in their supply chain faster, and more accurately.
End-to-end testing with high quality standards: The automated testing processes cover the entire chain, with SAP integrations and multiple teams working together smoothly to ensure quality assurance.
50% faster test times: Thanks to Tosca, DocMorris has been able to halve test times, boosting efficiency across the entire process from order to shipment, and making it easy to share test results with stakeholders.
Compliancy assured: With extensive documentation and control based on qTest, DocMorris complies with international regulations, such as FDA Good Distribution Practices, which is crucial for audits and quality assurance.

Complex business processes

Supply chain back-end quality assurance is essential for DocMorris, which uses SAP solutions for supply chain to ensure efficient business processes throughout order processing, from pharmacist approval, through to purchasing and logistics processes. Many of these processes involve handoffs from one team to another and complex validations, so a streamlined testing process across the various elements in the chain, was key to quality assurance.

The DocMorris QA team coordinates the tests to be performed between IT and key users, and handles functional and regression testing themselves. This includes initiating orders and checking the various payment methods, delivery options with different courier services and pharmaceutical approvals required. This last validation is especially crucial, because pharmaceutical companies are required to check whether a prescription is valid, the dosage is correct and that combinations of medicines do not cause harmful side effects. Testing all these variables, and keeping pace with rapid developments in software, was becoming challenging. DocMorris needed a Quality Engineering & Testing partner.

Client: DocMorris

Region: Europe

Industry: Healthcare & life sciences

Offer: SAP S/4HANA

With Sogeti test automation based on Tricentis Tosca and qTest, we can translate our company’s health-in-one-click mission into our own goal: testing-in-one-click.”

Willem-Jan van der Meer

Head of IT Test Management and Quality Assurance, DocMorris

The perfect partner for test automation

To maintain high quality standards, DocMorris called on Sogeti for help to automate the testing of its complex validation processes, thanks to a proven track record and tech experts adept at finding creative solutions, swiftly. The pharmaceutical company knew it wanted to use Tricentis solutions, and as Tricentis Solutions Partner for Test Automation and Test Management with a 15-year partnership, Sogeti was a natural fit.

Tricentis tools

Time-consuming and error-prone manual testing was not an option. DocMorris and Sogeti opted for Tosca for test automation and qTest for test management. Tricentis is the preferred solution for SAP quality assurance, and the two Tricentis tools integrate seamlessly, both with each other, and with SAP products. They are also compatible with Jira Cloud, enabling closer collaboration between international teams across the Netherlands, Germany and Spain.

End-to-end testing

The complex business processes were the main challenge to test automation implementation. Testing had to be end-to-end, covering several handovers and component transfers between teams along the way. qTest supports that process by enabling DocMorris and Sogeti to link test cases to tasks in Jira to provide an overview. When an issue is raised, a Jira ticket is created and linked to the qTest test case so testers can check status in both qTest and Jira.

Test automation in practice

Every morning at 5 a.m., DocMorris performs an automated sanity check with DEX and also runs a batch of end-to-end (regression) scenarios. This tests all modules that have been built, to check that processes are running properly and certain end-to-end scenarios are working. Based on the sanity check results, testing professionals can further optimize test sets. New functionalities are also added to the modules as they are developed, in a constant expansion of end-to-end scenarios.

Making testing 50% faster

With over 4,200 DocMorris test cases in qTest, 75% of which are used, the new test automation solution ensures an improved, more efficient testing process. Crucially, Tosca halves testing time. If the pharmaceutical company were to manually test the entire process from order to shipment, it would take 25 minutes, but with Tosca, it only takes half to a third of that time. The two Tricentis platforms also standardize testing practices, allowing DocMorris to further emphasize quality along the testing process. The ease of use and transparency of test automation also contribute to greater efficiency and quality, which is vital for a company which works with different agile teams. When test cases apply to several teams, the built-in reporting functionality allows DocMorris to clearly communicate the overarching results to management and other stakeholders.

By effectively leveraging Tosca Test Automation within DocMorris’ complex SAP environment, we have been able to significantly speed up testing and achieve results. It gives me great satisfaction to have been able to contribute to this.“

Ayat Fazil

Senior SAP Test Engineer, DocMorris

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